Robert Fay

Last updated January 19th 2012
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ROBERT A. FAY, M.S., M.I.M.

Bowie, MD
http://www.robfay.com

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SUMMARY 
Thirteen years of progressive experience delivering quality user experiences for commercial, state, and government customers and stakeholders. Accomplished organizational leadership through strategic planning, human capital management, research development, and design innovation. Proven areas of expertise include:

Design and Development, User and Design Research, Coaching and Mentoring, Team Building, Development of Methodologies, Staff Development, Project Management , Interpersonal Communication, Strategic Planning

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WORK EXPERIENCE 

Blackboard Inc., Washington, DC

09/2007 - Present
User Experience Architect
  • Created and led company user and design research program, improving product quality
  • Created and curated company pattern library to provide consistency in design solutions across the product suite while offering freedom to focus on new design innovations
  • Similar to the pattern library, led an initiative to perform an "interaction audit" of product offerings to ensure consistent interaction patterns
  • Designed and prototyped solutions for communicating specific user experiences
  • Developed and led ongoing training and mentorship protocol for cross-functional teams to understand user experience methodologies and activities
  • Developed and implemented metrics to measure and ensure product quality
  • Leveraged web analytics to inform persona development

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K12 Inc., Herndon, VA

03/2006 - 07/2007
Senior Information Architect
  • Created vision and requirements documentation for three significant system development efforts
  • Communicated design solutions through artifacts including sitemaps, wireframes, task analysis, competitive analysis, and process flows
  • Led the design and development of the company blog
  • Founded and led a monthly "brown bag lunch" of cross-company design professionals to encourage collaboration and knowledge sharing

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MORI Associates, Inc., Bethesda, MD

01/2005 - 03/2006
Senior Business Analyst
  • Provided expert design recommendations based on web analytics, persona development, and a competitive analysis
  • Led usability testing of the Institute's web-based scientific coding system (SIMON)

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University of Maryland, College Park, MD

03/2003 - 01/2005
Systems Analyst
  • Led a working group to assess needs and review potential grants management system alternatives
  • Led requirements analysis and beta testing of the University's web-based human subjects protocol approval system

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MORI Associates, Inc., Bethesda, MD

03/2002 - 03/2003
Senior Systems Analyst
  • Represented NIDDK stakeholder interests among the broader NIH community by providing technical consulting for agency-wide working groups and advising on system development needs
  • Provided techinical consulting services across NIDDK departments

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Northrop Grumman IT, Rockville, MD

05/2000 - 03/2002
Lead User Support Manager
  • Managed team of four staff members in strategic planning, prioritization, performance evaluation, and resource development
  • Co-led effort to select COTS help desk software, provide customizations, and roll out to support federal agency-wide customer base

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Northrop Grumman IT, Rockville, MD

03/1998 - 05/2000
Research Data Analyst
  • Prepared, managed, and maintained computerized data-collection protocols and participated in the management and collection of health research survey data
  • Researched and collected analytical data for federal and state contracts using a variety of survey research methods, including telephone and face-to-face surveys

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EDUCATION 

University of Maryland, College Park, MD, 08/2003 - 08/2005

M.I.M. in Information Management (iSchool), 4.0 Grade Point Average

 

University of Maryland, College Park, MD, 08/1995 - 12/2001

M.S. in Marriage & Family Therapy

 

Messiah College, Grantham, PA, 08/1990 - 05/1994

B.S. in Elementary Education

 

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MEMBERSHIPS AND HONORS 
  • DC-IA - member, 2005 - Present
  • ASIS&T- member, 2005 - Present

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KEYWORDS 
information architecture, user experience, customer experience, interaction design, social media, information management, usability, service design, experience design, design principles, sketching, usability, culture change, design and development, user and design research, coaching and mentoring, team building, development of methodologies, staff development, project management , interpersonal communication, strategic planning

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